Our Pipeline App empowers your team to plan ahead and forecast for upcoming procurement activities. 
The Tender App allows your team to visualise all sourcing activities within your Atamis platform, from issuing tenders to receiving bids.
Our Contract & Supplier App puts your team in firm control of your key supplier relationships and provides a central repository for all contracts. 
Our Enhancers ensure your solution is tailored to your needs. Pick and choose additional functionality that fits your requirements. Salary £27,000 (subject to experience)
37.5 hours per week- Hybrid Working – minimum 2 days per week in the office.
Atamis is seeking to hire a Level 2 Client Support Consultant to join an expanding team.
The responsibilities of a successful applicant would be to work within the current Support Team and provide a second point of contact between our clients and associated suppliers using the Atamis System or Supplier Portal.
The Level 2 Client Support Consultant will be responsible for triage, escalation and first point resolution via phone, email and internal ticketing systems.
Responsibilities
- Monitoring internal “new” tickets raised via the dashboard, email inbox and calls that come in via the support telephone line
- Leading webinars, tailored client calls and system demonstrations to Atamis’ clients
- Resolving Level 2 support queries relating to all areas of our client’s environments
- Providing detailed resolutions for the end user, explaining the “what”, “why” and the “how” to help increase the knowledge-base of our clients and end users.
- Escalating queries (where necessary) to the Technical Support Lead
Please email your CV along with a brief note expressing your interest and how you envision adding value to our organisation to our HR department via the form below: